6 Feb, 2020 | Difficult conversations, including with your boss, Must Haves for New Managers, Performance management that actually works
I was talking with a client recently about a staff member he is contemplating performance managing. Not a process that anyone enjoys. My ears pricked up when my client said, “I should have listened to my guts when she (my client’s direct report) said...
14 Nov, 2019 | Difficult conversations, including with your boss, Emotional Intelligence and Personal Development, Team work
I have shared these words in a number of places this week, including in the media, in response to the omnipresent divide being driven through Alice Springs. The current unrest has come after the death of an Aboriginal man in Yuendumu, a remote Aboriginal community...
22 Oct, 2019 | Difficult conversations, including with your boss
I picked up a rental car recently from a company trialing a new digital check-in process. The last screen read ‘I agree that this is a true representation of the condition of the vehicle’. It had a place for me to sign for said vehicle – that would be the vehicle I...
28 Sep, 2019 | Difficult conversations, including with your boss, Emotional Intelligence and Personal Development
For five years I lived with 70 teenagers from towns and Aboriginal communities all over the Northern Territory. Those five years taught me 100x more about management than anything I had done to date. In that microcosm, it was well known which staff were liked...
13 Apr, 2019 | Difficult conversations, including with your boss, Team work, Understanding people and how it can be your greatest success
If you’re old enough, you will remember how feedback used to be delivered; it was called the “shit sandwich”. At a ratio of 2:1, managers were schooled to give team members two compliments to every sentence that started with the word “but…”. Best practice has...
