0413 992 378 hello@libbyo.com.au

Privacy Policy

[Last updated 28 April 2021]

This privacy policy sets out how Libby O. handles your personal information. We do our best to comply with Australian privacy legislation.

We collect, hold, use and disclose personal information for the purpose of letting you know about our products and services. You may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.

This privacy policy applies to information we collect from our website at libbyo.com.au as well as information we collect during our coaching services.


Staying Anonymous

You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information.


Collecting personal information

At all times we try to only collect the information we need to keep you updated about our progress.

The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us
  • when you submit information to our website
  • when you provide information to us prior to, during or after a coaching session
  • when you ask for access to information we hold about you

You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so.



If you provide us with a testimonial, you give us your consent for the use of your name and the and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.


Indirect collection

We generally only collect information directly from you. If your employer is arranging coaching sessions for you, we may also collect personal information about you from your employer. This will likely include your name and contact details as well as a brief about your workplace and the goals (if applicable) of the coaching session. If you are in a group coaching session, please take care when you are sharing information as this information will be disclosed to other persons present in the session. We are unable to keep your information private if you share it during a group session. 


Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.


Collecting sensitive information

We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.


How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.


Security and overseas recipients

We rely on third party providers such as Google, Active Campaign, Cognito Forms, Stripe and Xero to store or process the information you have provided to us securely.

This does mean that your personal information will travel overseas. The providers we use are all trusted and respected providers with privacy policies designed to keep your information protected. You can check their privacy policies here –

We also use appropriate security and password protection for our systems.



The information that we collect about you is used only for keeping you up to date, providing our services and completing our business administration requirements. We do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities for the purpose of obtaining advice or disclose your information if we are required to do so by law.

We may also disclose information you tell us in a coaching session to your employer if you have given us consent to do so.

In some circumstances we may disclose information you tell us without your consent. These include disclosure to:

  • Your employer if we reasonably believe there is a serious threat to your employer, any other person or the organisation you work for.
  • A government department or relevant authority if we have mandatory reporting duties or reasonably believe there is a serious threat of harm to you or any other person.


Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.



If you have any concerns about our use of your personal information, please write to hello@libbyo.com.au and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.