I picked up a rental car recently from a company trialing a new digital check-in process. The last screen read ‘I agree that this is a true representation of the condition of the vehicle’. It had a place for me to sign for said vehicle – that would be the vehicle I...
For five years I lived with 70 teenagers from towns and Aboriginal communities all over the Northern Territory. Those five years taught me 100x more about management than anything I had done to date. In that microcosm, it was well known which staff were liked and...
If you’re old enough, you will remember how feedback used to be delivered; it was called the “shit sandwich”. At a ratio of 2:1, managers were schooled to give team members two compliments to every sentence that started with the word “but…”. Best practice has upped...